Google will process payments through the Google Wallet system. Usually this issue is due to missing payment information, or carrier billing that is not authorized on your wireless account. You can view and update your payment information on Google Wallet under 'Payment Methods'. If you're still having problems, you may wish to contact Google directly.
Google handles all billing, and they will frequently place a temporary charge on an account in order to verify that the funds are available. This temporary charge is removed within a day or two at most. If you see multiple charges on your statement, this is likely due to billing information that is missing or inaccurate, and these charges will eventually be cleared as well. The best way to check the status of your order is to look at your order history and Google Wallet account. If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.
It may take a day or two for Google to clear any charges from your account. The best way to check the status of your order is to look at your order history and Google Wallet account. You should see the status as listed as 'Cancelled'.
If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.
The Google refund policy allows for refunds up to 15 minutes after purchase. Select 'Refund' from the app page in the Play store to get your refund. If you've gone past the 15 minute period and would still like a refund, contact us using the form below with your order number and reason for your refund request.
Google handles all downloads from the Play Store, and there are a number of reasons an app may not download. The most common cause is a billing problem; Google may not have been able to charge your account. You can check billing issues by visiting your Google Wallet account.
Also, make sure your device has an active internet connection. Google has a list of steps to try as well. If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.
Battery usage and power consumption is very important to us. We work very hard to make sure our apps don't affect your battery life. During normal usage, you should see our apps using less than ~2% of your battery. You can check battery usage on your device by going to System Settings / Battery.
You can also adjust the battery usage for the app itself. Open the app, select Settings... and scroll to the Advanced / Power Management option. Try selecting the Battery Saver mode to see if that helps.
If you're still having problems, feel free to contact us!
Performance is directly tied to battery use, and we work very hard to make sure our apps are efficient. During normal usage, you should see our apps using less than ~2% of your battery. You can check battery usage on your device by going to System Settings / Battery.
Certain widgets on your homescreen can cause live wallpapers to run slow. The problem is usually due to the widgets using too much CPU, which causes live wallpapers to run slower. Try removing widgets (and icons) from your homescreen until you narrow down the offending widget.
There are a few other options you can try:
If you're still having problems, feel free to contact us!
Not all devices (or custom launchers) support changing home screens in live wallpapers. Try setting the app to Manual Panning. Open the app, select 'Settings...' and select 'Camera and Screen Panning'. Here you will find an option for 'Manual Panning', which simulates homescreen panning.
Not all devices support changing home screens in live wallpapers. If your device supports Homescreen Panning, try that option in the Settings page for the app. If that doesn't work, try changing the number of virtual home screens under Manual Panning to match your device. When using Manual Panning, it's possible to still get out of sync with the home screens. We're always working on and improving our apps, so you can expect an update in the future to improve this.
We respect the privacy of our customers, and do not collect your private information. We will never store, send, or share any personal data from your device. In the future we may record anonymous device data (CPU, memory, etc.) when an app has a problem, but we're not currently doing so.
We use the location permission in order to get an approximate latitude and longitude (within 100km). With this data, we're able to compute the time the sun will rise and set at your location. We use this information to change the time of day automatically in certain apps.
Currently our live wallpapers don't support audio. We're always looking to improve our apps, and we may add sound in future updates.
Currently we only support English. We are working hard on a solution to translate our apps to the most frequently used languages.
Please let us know! We are always improving our apps based in large part on the excellent feedback from our customers. Use the Contact form below to send us a message.
Please send us any ideas or comments! Use the Contact form below to send us a message.
Here are some Google links that may be helpful.