DualBoot Games
Support

Frequently Asked Questions

Check the sections below for some of our most frequently asked questions and answers! If you can't find an answer, try contacting us using the form below. Thank you for your support!

Billing

My payment was declined. How can I purchase the app?

My payment was declined. How can I purchase the app?

Google will process payments through the Google Wallet system. Usually this issue is due to missing payment information, or carrier billing that is not authorized on your wireless account. You can view and update your payment information on Google Wallet under 'Payment Methods'. If you're still having problems, you may wish to contact Google directly.

Why are there multiple charges for this app?

Why are there multiple charges for this app?

Google handles all billing, and they will frequently place a temporary charge on an account in order to verify that the funds are available. This temporary charge is removed within a day or two at most. If you see multiple charges on your statement, this is likely due to billing information that is missing or inaccurate, and these charges will eventually be cleared as well. The best way to check the status of your order is to look at your order history and Google Wallet account. If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.

I cancelled my order, but I still see a charge on my account.

I cancelled my order, but I still see a charge on my account.

It may take a day or two for Google to clear any charges from your account. The best way to check the status of your order is to look at your order history and Google Wallet account. You should see the status as listed as 'Cancelled'.

If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.

How do I get a refund?

How do I get a refund?

The Google refund policy allows for refunds up to 15 minutes after purchase. Select 'Refund' from the app page in the Play store to get your refund. If you've gone past the 15 minute period and would still like a refund, contact us using the form below with your order number and reason for your refund request.

Downloads

The app hasn't downloaded to my device.

The app hasn't downloaded to my device.

Google handles all downloads from the Play Store, and there are a number of reasons an app may not download. The most common cause is a billing problem; Google may not have been able to charge your account. You can check billing issues by visiting your Google Wallet account.

Also, make sure your device has an active internet connection. Google has a list of steps to try as well. If you're still having problems, you may wish to contact Google directly. You can also contact us with your order number and we can tell you the status of your order.

Battery / Performance

My battery drains with this app.

My battery drains with this app.

Battery usage and power consumption is very important to us. We work very hard to make sure our apps don't affect your battery life. During normal usage, you should see our apps using less than ~2% of your battery. You can check battery usage on your device by going to System Settings / Battery.

You can also adjust the battery usage for the app itself. Open the app, select Settings... and scroll to the Advanced / Power Management option. Try selecting the Battery Saver mode to see if that helps.

If you're still having problems, feel free to contact us!

My device is slow with this app.

My device is slow with this app.

Performance is directly tied to battery use, and we work very hard to make sure our apps are efficient. During normal usage, you should see our apps using less than ~2% of your battery. You can check battery usage on your device by going to System Settings / Battery.

Certain widgets on your homescreen can cause live wallpapers to run slow. The problem is usually due to the widgets using too much CPU, which causes live wallpapers to run slower. Try removing widgets (and icons) from your homescreen until you narrow down the offending widget.

There are a few other options you can try:

  • Try removing widgets and icons from your homescreen until you narrow down the possible cause.
  • Run a task management program (such as ATK) to see what other apps are running.
  • Stop any running services / apps you don't recognize or need.
  • Move the live wallpaper to internal storage if it's on external (SD) storage.
  • Uninstall any custom launchers (i.e. Go Launcher, ADW, etc)
  • In our live wallpaper, under Settings / Advanced try changing the Power Management to Battery Saver.

If you're still having problems, feel free to contact us!

Camera / Screen Panning

When I change home screens, the view doesn't change.

When I change home screens, the view doesn't change.

Not all devices (or custom launchers) support changing home screens in live wallpapers. Try setting the app to Manual Panning. Open the app, select 'Settings...' and select 'Camera and Screen Panning'. Here you will find an option for 'Manual Panning', which simulates homescreen panning.

When swiping, the view doesn't match my home screen.

When swiping, the view doesn't match my home screen.

Not all devices support changing home screens in live wallpapers. If your device supports Homescreen Panning, try that option in the Settings page for the app. If that doesn't work, try changing the number of virtual home screens under Manual Panning to match your device. When using Manual Panning, it's possible to still get out of sync with the home screens. We're always working on and improving our apps, so you can expect an update in the future to improve this.

Privacy / Permissions

What do you do with my personal data?

What do you do with my personal data?

We respect the privacy of our customers, and do not collect your private information. We will never store, send, or share any personal data from your device. In the future we may record anonymous device data (CPU, memory, etc.) when an app has a problem, but we're not currently doing so.

Why do you ask for my location?

Why do you ask for my location?

We use the location permission in order to get an approximate latitude and longitude (within 100km). With this data, we're able to compute the time the sun will rise and set at your location. We use this information to change the time of day automatically in certain apps.

Sound

Why don't I hear any sound?

Why don't I hear any sound?

Currently our live wallpapers don't support audio. We're always looking to improve our apps, and we may add sound in future updates.

Languages

Can you translate this app to my language?

Can you translate this app to my language?

Currently we only support English. We are working hard on a solution to translate our apps to the most frequently used languages.

Comments and Suggestions

I have a suggestion for this app.

I have a suggestion for this app.

Please let us know! We are always improving our apps based in large part on the excellent feedback from our customers. Use the Contact form below to send us a message.

I have an idea for a new app.

I have an idea for a new app.

Please send us any ideas or comments! Use the Contact form below to send us a message.

Google Links

Helpful Google Links

Helpful Google Links

Here are some Google links that may be helpful.

Contact Us

Still have questions? Send a message to the support team.

Please enter your name and email address. We require a valid email address so that we can respond to your request.

Please make sure to enter your Google Play order number so we can look up your purchase, especially if your question is billing or download related. Questions with a valid order number will receive a higher priority response. You can find your order number at Google Wallet.

Please describe your problem in detail. Also be sure to include the name of the app and the type of device (i.e. Samsung Galaxy S3) as well. The more information you provide, the better we will be able to assist you.